1. Introduction

FarmGreens is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you use our services:

Name and contact details (phone number, email)
Delivery address (door, street, area, district)
Location coordinates (latitude, longitude) for delivery
WhatsApp preferences for order notifications

2.2 Payment Information

When you make online payments through Razorpay, we collect payment-related information in compliance with Razorpay's security standards:

Payment method details are processed securely by Razorpay
We do not store your complete credit card or payment instrument details
Payment transaction IDs are stored for order tracking and refund processing
Razorpay handles all payment data in accordance with PCI-DSS standards

2.3 Order Information

We collect information related to your orders:

Order details (products, quantities, prices)
Order history and payment method used
Delivery status and tracking information

3. How We Use Your Information

We use your information for the following purposes:

Process and fulfill your orders
Provide order updates via WhatsApp (if opted in)
Process payments and issue refunds
Improve our services and user experience
Communicate with you about your orders
Prevent fraud and ensure security
Comply with legal obligations

4. Data Storage and Security

We implement appropriate security measures to protect your personal information:

All payment data is processed through Razorpay's secure payment gateway
Personal information is stored in secure databases with encryption
Access to personal information is restricted to authorized personnel
We regularly review our security practices
Location coordinates are stored only for delivery purposes

5. Third-Party Services

We use the following third-party services to provide our services:

5.1 Razorpay (Payment Gateway)

Razorpay processes all online payments. Razorpay's privacy policy and security measures govern the handling of payment data. We comply with Razorpay's data handling requirements and merchant agreement terms.

5.2 Gupshup (WhatsApp Notifications)

We use Gupshup to send order confirmations and updates via WhatsApp. Your phone number is shared with Gupshup solely for this purpose. Gupshup's privacy policy applies to data processed through their service.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Order information is retained for order history and warranty purposes
Account information is retained while your account is active
Payment transaction data is retained for refund processing and compliance
You may request deletion of your account and personal information

7. Your Rights

You have the following rights regarding your personal information:

Access to your personal information
Correction of inaccurate information
Deletion of your account and personal information
Opt-out of WhatsApp notifications
Object to processing of your personal information

To exercise these rights, please contact us through ourContact Us page.

8. Cookie Policy

We use cookies and similar technologies to improve your experience, analyze usage, and assist in our marketing efforts. You can manage cookie preferences through your browser settings.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

For any questions regarding this Privacy Policy or your personal information, please contact us through our Contact Us page.