Returns & Refunds Policy

1. Return Policy for Perishable Goods

Due to the perishable nature of our products, we have specific return policies:

• Fresh vegetables, fruits, and greens cannot be returned once delivered
• These products have limited shelf life and quality cannot be guaranteed after delivery
• Please inspect your order upon delivery and report any quality issues immediately
• Our delivery partner will wait while you inspect perishable items

2. Refund Policy for Online Payments (Razorpay)

For orders paid online via Razorpay, refunds are processed under the following conditions:

• Refunds are initiated to the original payment method used
• Refund processing time typically takes 5-7 business days
• Actual credit to your account depends on your bank's processing time
• You will receive refund confirmation via email and WhatsApp
• Razorpay refund policies and processing times apply

2.1 Eligible Refund Scenarios

• Order cancellation before processing begins
• Products received are damaged or spoiled
• Wrong products delivered
• Missing items from your order
• Quality issues reported at the time of delivery

2.2 Non-Refundable Scenarios

• Change of mind after order processing
• Perishable items returned after delivery
• Orders cancelled after delivery has begun
• Minor quality issues that do not affect product usability

3. Cash on Delivery (COD) Terms

For orders placed with Cash on Delivery payment method:

• Payment is collected upon delivery in cash only
• Our delivery partners do not accept checks, cards, or other payment methods
• Please keep the exact amount ready to avoid change issues
• If payment is not available, the order may be cancelled
• Refunds for COD orders are processed as store credit or bank transfer

4. Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Report the issue immediately upon delivery to our delivery partner
• Take photos of damaged items if possible
• Contact our customer support within 24 hours of delivery
• Provide your order number and details of the issue
• We will arrange for replacement or refund based on the situation

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support through the Contact Us page
2. Provide your order number and contact details
3. Describe the issue and provide photos if applicable
4. Our team will review your request within 24-48 hours
5. You will be notified of the refund decision via email and WhatsApp

6. Refund Processing

Once your refund is approved:

• Refunds are initiated within 1-2 business days of approval
• For Razorpay payments, refunds are processed to the original payment method
• Bank transfer may take 5-7 business days to reflect in your account
• You will receive a refund confirmation with transaction details
• For COD orders, refunds may be issued as store credit or bank transfer

7. Partial Refunds

In some cases, partial refunds may be issued:

• Only some items in your order are damaged or incorrect
• Items are out of stock and cannot be replaced
• Promotional discounts cannot be applied retroactively
• Delivery fees are non-refundable unless the entire order is cancelled

8. Order Cancellations

Order cancellation policies:

• Cancellations before order processing: Full refund
• Cancellations after processing begins: No refund (store credit may be offered)
• Cancellations after dispatch: No refund (order must be received)
• Contact support immediately if you need to cancel an order

9. Exceptions

We reserve the right to modify refund policies in exceptional circumstances:

• Natural disasters affecting delivery
• Government restrictions or lockdowns
• Force majeure events beyond our control
• System-wide technical issues

10. Contact Information

For any questions regarding returns and refunds, please contact us through ourContact Us page.