1. Delivery Areas

FarmGreens currently delivers to selected districts and areas. Delivery availability depends on your location. You can check delivery availability by selecting your district during checkout.

Delivery is available in major districts within our service area
We are continuously expanding our delivery network
If your area is not covered, you will be notified during checkout

2. Delivery Fee Structure

Our delivery fees are structured to provide value while ensuring efficient delivery:

Free delivery applies for orders above the specified threshold (e.g., ₹500)
A nominal delivery fee applies for orders below the threshold
Delivery fees are calculated based on your delivery location
The exact delivery fee will be displayed at checkout before you place your order

3. Delivery Timelines

We strive to deliver your orders as quickly as possible while maintaining product freshness:

Orders are typically delivered within 1-2 business days
Delivery time may vary based on your location and order volume
Same-day delivery may be available in select areas (subject to order time)
You will receive an estimated delivery time at checkout
Order status updates will be sent via WhatsApp (if opted in)

4. Order Processing Time

Once your order is confirmed, we begin processing it immediately:

Order confirmation is sent immediately after successful payment
Order preparation typically takes 2-4 hours
Orders placed after cutoff time may be processed the next business day
You will be notified when your order is out for delivery

5. Delivery Address Requirements

To ensure successful delivery, please provide accurate and complete delivery information:

Complete address including door number, street, area, and district
Precise location coordinates (automatically pinned on map during checkout)
Valid contact number for delivery coordination
Instructions for finding your location (landmarks, building name, etc.)

6. Receiving Your Delivery

Please ensure someone is available at the delivery address to receive your order:

Our delivery partner will call you when arriving at your location
Please ensure your phone is reachable during the delivery window
For COD orders, please keep the exact amount ready
Inspect your order upon delivery and report any issues immediately

7. Undeliverable Orders

In the following situations, orders may be marked as undeliverable:

No one is available at the delivery address after multiple attempts
Incorrect or incomplete address provided
Contact number is unreachable or disconnected
Customer refuses to accept the order
Payment not available for COD orders

For undeliverable orders, we will attempt to contact you to reschedule delivery. If rescheduling is not possible, the order may be cancelled and refund processed (for online payments).

8. Product Freshness Guarantee

We take special care to ensure your products remain fresh during delivery:

Products are packed in temperature-controlled packaging
Delivery vehicles are equipped to maintain product quality
Perishable items are given priority for early delivery slots
If you receive products that are not fresh, please contact us immediately

9. Special Delivery Instructions

If you have special delivery requirements, please contact us before placing your order:

Specific delivery time requests
Building access instructions
Leave at door options (for non-perishable items)
Multiple delivery locations

10. Contact Information

For any questions regarding shipping and delivery, please contact us through ourContact Us page.

Shipping Policy